Payment Processing
Together with our partner, City Hall Systems, we provide payment processing services to over 250 communities. We are constantly making significant strides in our commitment to innovation, driven by strategic partnerships with industry leaders such as CyberSource, Bank of America and Bluefin. Our payment sites are PCI Level 1 compliant. Our system fully complies with the Payment Card Industry Data Security Standards (PCI DSS), the GLBA, and all Massachusetts Data Protection Laws.
250+
Cities and Towns
3
Million Transactions Processed Annually
$4B
Collected and Disbursed to Communities
Multiple Payment Processing Options
In-Person Payments:
Residents can pay in person using our cashiering system, supported by seven payment offices across Massachusetts, including Boston City Hall. ​
Online Payment Processing:
Consumers can pay their parking tickets using our payment platforms online anywhere they have an internet connection by computer, cellphone, or tablet. Users can make a one-time payment or create an account for repeated use, access up to 60 months of images and payment history, and schedule bill payments easily.​
Telephone Payment Processing:
For residents preferring live support, our Payment Line offers expert assistance, ensuring accessibility and exceptional customer service.
Our Payment Processing Solution
Multiple Payment Options
Payments can be made online, in-person, or by phone through our secure platforms.
PCI Level 1 Compliance
We adhere to the highest standards of security to protect residents’ financial data.
Payment Flexibility
Our system allows for one-time payments or account creation for recurring payments.
Secure, Scalable Payment Solutions for Every Resident
Every payment matters—and so does every resident’s experience. Our PCI Level 1–compliant payment platforms are designed to meet the strictest standards in data security, while making payments seamless for residents and efficient for city operations.
Features include:
PAX A-80 POS terminals for in-person EMV + contactless payments
Online platforms with account creation and 60-month payment history
Multilingual IVR systems and live agent support via our Payment Line
Seamless integration with CHS Permitting, K2, and third-party systems like Bluefin, Apple Pay, and Heartland
With over $1.8 billion processed annually, we have the capacity and commitment to power any city’s payment needs.